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eCommerce Success Manager


As an eCommerce Success Manager, you'll play a key role in building our customer relationships via inbound and outbound interaction with our customers.
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The role

  • Ensure product adoption with clients is as high as possible.
  • Spot opportunities to take advantage of other strategies available with their chosen products.
  • Offer a consultative approach to clients when discussing other paid options.
  • Working alongside our product team, you will give feedback from clients on how our offering could be improved.
  • Ensure your clients are happy and continue to renew year after year.
  • Answering to the Chief Customer Officer, you will be a huge part in not only improving product engagement but also growing our average retainer value.

The part you'll play

  • Display very strong spoken and written communication skills to engage with internal and external stakeholders.
  • Manage multiple tasks simultaneously, prioritise effectively, and meet deadlines and goals.
  • Be resourceful and confident to dive in and tackle problems - constantly driving processes forward.
  • Use excellent people and management skills to interact with colleagues, cross-functional teams, and third parties.
  • Be not only a team player but a playmaker. Other teams rely on your knowledge about the product and customers.
  • Excel as a team member who wants to move into a fast-paced, evolving SaaS company.

The skills you'll need

  • Has 2 years plus experience in an eCommerce or Digital Marketing client-facing role.
  • You have worked in some form of account management role.
  • Has the ability to adapt to a wide variety of environments and cultures.
  • Has solid communication skills, interpersonal and analytical skills
  • Has the ability to work independently to set KPI’s.
  • Has experience in working with Hubspot, or a similar CRM.

The benefits

  • Competitive salary
  • Employee share scheme
  • Opportunity to progress to Head of Product
  • 24 days holiday, plus bank holidays
  • Regular social events including football, bouldering and socials

Chief Customer Officer
James Lees
Type
Permanent
Location
Middlesbrough
Salary
Competitive
Hours
Flexible
Holidays
24 days + bank holidays
Closing Date
April 30th 2022
Apply now
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