Troubleshooting Magento 2

Uncaught Error: Class 'Salesfire\Formatter' not found

This occurs when our Salesfire SDK has not be installed: https://github.com/salesfire/salesfire. This usually happens when the plugin has been installed manually outside of the Magento Extension Manager.

There are three ways to resolve this:

Feed is not generating

If your Magento store is not generating a product feed please ensure:

  • Product Feed setting is Enabled and necessary settings are completed.
  • Wait until the next day - our product feeds generate each morning therefore may take a day to generate.
  • Ensure your cron cache has been cleared.

If you are still having trouble generating the feed it may be due to a configuration or setup issues which conflict with our plugin. Please send any logs to your account manager who will pass it onto our team to investigate for you.

These are typical file names of logs you should provide:

  • salesfire.log - Often located at /var/log/salesfire.log.
  • system.log
  • phperror.log
  • exception.log
  • Any other logs that relevant as per your setup. The names above may vary.