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Client Service Manager


Manage and maintain a relationship with a diverse portfolio of clients to understand how their business goals can be supported by Salesfire.
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The part you’ll play

  • Manage and maintain a relationship with a diverse portfolio of clients.
  • Provide help and technical support pertaining to the Salesfire platform.
  • Effective onboarding of clients to the platform, providing clients a rock solid foundation.
  • Problem solver.
  • Previous experience as an Account Management or Digital Customer Service role.
  • Identify opportunities for growth, nurture the health of their CRO initiatives alongside the Salesfire offering.
  • Work closely with the Business Development team and Client Strategy Managers to Identify renewals, upsell and cross-sell opportunities and potential increases to your client portfolio value.

The skills you’ll need

  • Be a decisive, commercially minded, problem solver.
  • Clear, confident and concise communication skills.
  • Confident in ensuring the delivery of high-quality, customer-centric customer service.
  • Proven experience presenting to key business stakeholders.
  • Strong workload management and prioritisation skills.
  • A well presented, well-spoken, articulate and professional demeanour.
  • Determined, driven and willing to learn.
  • Accountable for portfolio growth, client retention and product adoption.
  • At least 2 years experience in managing accounts in a SAAS company, agency or working with a portfolio of clients.
  • An eCommerce and marketing background would be desirable.
  • Degree level education in a relevant subject is preferred but not essential.
Head Of Client Services
James Lees
Type
Permanent
Location
Middlesbrough
Salary
Competitive
Hours
Flexible
Holidays
24 days + bank holidays
Closing Date
June 25th 2021
Apply now
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