Manage and maintain a relationship with a diverse portfolio of clients to understand how their business goals can be supported by Salesfire.
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The part you’ll play
Manage and maintain a relationship with a diverse portfolio of clients.
Provide help and technical support pertaining to the Salesfire platform.
Effective onboarding of clients to the platform, providing clients a rock solid foundation.
Problem solver.
Previous experience as an Account Management or Digital Customer Service role.
Identify opportunities for growth, nurture the health of their CRO initiatives alongside the Salesfire offering.
Work closely with the Business Development team and Client Strategy Managers to Identify renewals, upsell and cross-sell opportunities and potential increases to your client portfolio value.
The skills you’ll need
Be a decisive, commercially minded, problem solver.
Clear, confident and concise communication skills.
Confident in ensuring the delivery of high-quality, customer-centric customer service.
Proven experience presenting to key business stakeholders.
Strong workload management and prioritisation skills.
A well presented, well-spoken, articulate and professional demeanour.
Determined, driven and willing to learn.
Accountable for portfolio growth, client retention and product adoption.
At least 2 years experience in managing accounts in a SAAS company, agency or working with a portfolio of clients.
An eCommerce and marketing background would be desirable.
Degree level education in a relevant subject is preferred but not essential.