The part you’ll play

• Manage and maintain a relationship with a diverse portfolio of clients.
• Provide help and technical support pertaining to the Salesfire platform.
• Effective onboarding of clients to the platform, providing clients a rock solid foundation.
• Problem solver.
• Previous experience as an Account Management or Digital Customer Service role.
• Identify opportunities for growth, nurture the health of their CRO initiatives alongside the Salesfire offering.
• Work closely with the Business Development team and Client Strategy Managers to Identify renewals, upsell and cross-sell opportunities and potential increases to your client portfolio value.

The skills you’ll need

• Be a decisive, commercially minded, problem solver.
• Clear, confident and concise communication skills.
• Confident in ensuring the delivery of high-quality, customer-centric customer service.
• Proven experience presenting to key business stakeholders.
• Strong workload management and prioritisation skills.
• A well presented, well-spoken, articulate and professional demeanour.
• Determined, driven and willing to learn.
• Accountable for portfolio growth, client retention and product adoption.
• At least 2 years experience in managing accounts in a SAAS company, agency or working with a portfolio of clients.
• An eCommerce and marketing background would be desirable.
• Degree level education in a relevant subject is preferred but not essential.