Now that the peak of the summer is over and the back to school season is well underway, it’s time to wrap up the year with Q4 - traditionally the largest consumer spending period which aligns with the holiday season and conventional gift-giving.
The final few months in 2020 were a peak on top of a peak - after a year of unprecedented growth, eCommerce sales rose even further.
According to the data collected by our insights and analysis function, Salesfire’s TrendDesk, eCommerce web orders grew by a whopping 510% on Black Friday in 2020.
This year will be no different, with consumer confidence on the rise and businesses being more digital-focused, we are anticipating another busy golden quarter online.
Preparing for Q4
Despite the high street being back open this year, 44% of consumers plan to shop online for the holiday season as much as they did when the stores were closed.
The temptation to visit the shops will be high, so we are predicting that retailers will take a longer view and sales will begin earlier than normal to keep sofa shoppers engaged and play upon the demand of finding the best bargains.
With the promise of another hectic end to the year, it is imperative that you are prepared.
Ensure that your website is equipped to handle the spikes in traffic, work with your suppliers to establish stock availability levels and build anticipation early by drip-feeding teasers across your omnichannel platforms to gain consumer interest and excitement.
At Salesfire, we are excited to support our clients through the most wonderful time of the year by offering tailored strategy ideas and further optimisation of our tools to drive sales and enhance your customers’ overall experience.
Take a look at some of the key dates over the next few months to spark campaign interest and creation.
Halloween - 31st October
Halloween has lured the UK market into its spooky spirit for several years, with consumer spending hitting over £400 million in 2019.
Promote relevant products with dedicated landing pages, and keep your customers hooked by running competitions and sharing user-generated content on social media.
Single’s Day - 11th November
Originally a Chinese holiday to celebrate being young and single, this date has slowly transformed into a huge sales event across the globe.
Data from Salesfire’s TrendDesk found that Single’s Day was nearly as large as Black Friday for the Clothing and Accessories industry in 2020.
Fashion and beauty brands such as ASOS, LookFantastic and Boohoo have taken advantage of this in previous years by offering exclusive discounts.
This is also a great opportunity to raise engagement with your customers on social media and generate conversation.
Black Friday - 26th November
One of the biggest, most significant dates in the online retail calendar, Black Friday is the ultimate event to use clever tactics in order to stand out in a crowded marketplace.
Savvy shoppers will be scoping out the best deals weeks beforehand, so build brand loyalty by telling your customers in advance what the promotions will be, and help them make better purchasing decisions by spreading sales throughout the month.
Offer incentives such as next day delivery or a free gift with a minimum spend to tip customers into a higher spending tier and grow average order values.
You can also make use of countdown timers to increase the sense of urgency and a streak of FOMO to pressure customers into making a purchase.
Follow these strategies to maximise your full opportunities for a successful Cyber Week.
Boxing Day/Winter Sales - 26th December Onwards
Keep the orders flooding in between Christmas and New Year by offering further discounts, using enticing CTA buttons and well-timed, thoughtful email campaigns.
Competition remains fierce and retailers will be pushing their remaining stock out the door through an avalanche of promotional deals, so keep your strategies simple and straightforward to ensure customers don’t miss out.
There is a goldmine of sales opportunities in Q4.
With clearly defined goals, Salesfire can support you by increasing conversions and customer acquisition to meet them and help finish the year on a high.
No matter how large or small your business is, you should always have a seasonal strategy in place to fit your objectives and stand out against your competitors.
To speak to a member of our team about making the most of Q4, contact us on 0204 505 9040 or book a demo today.